Communication competence is the deciding factor that ensures that what we say arrives at our interlocutor and our counterpart, so that they are able to understand what we mean. Target-oriented discussions increase the information gain in order to place arguments accurately and convincingly.


Programm Content

  • Scientific principles of communication
  • The art of listening
  • Recognition of Discourse Generations
  • The adaptive communication
  • Professional questioning techniques
  • Speech traps and communication killer and the loss staircase
  • Selective perception and interpretation errors
  • Increase the emotional basis of communication
  • The 5 channels of communication
  • Read body language and facial expressions correctly
  • D.D.P – Demand Developing Process
  • Safe handling of resistance and objections
  • Video & Audio Feedback

Target Group

The training is aimed at specialists and executives in all areas who want to speak with confidence and convincing and to react professionally in conversational and argumentative situations.




Success on the phone

Understood instead of heard

5 Channel Communication


Duration 1 - 2 days
Participant max. 12 persons
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